When you place an order with Walmart, clear delivery instructions help ensure a smooth, on-time arrival. This guide breaks down how to share special delivery notes, what each instruction option means, and how to avoid common issues.
Use the overview below to quickly compare common delivery instruction choices before diving into detailed guidance for each scenario.
| Instruction Type | Where to Set It | When It Matters | Impact if Not Set |
|---|---|---|---|
| Leave at Door | Delivery instructions field at checkout or in the Walmart app | You are not home or prefer minimal contact | Driver may attempt a call or return the item, causing delays |
| Bring Inside | Special instructions box during scheduling | High-value items or bad weather | Item may be left outside if not specified, risking theft or damage |
| Neighbor or Safe Spot | Delivery notes at checkout or app edit order | You want driver to leave with a neighbor or at a specific location | Unclear location can lead to missed delivery or misplacement |
| Delivery Window Preference | During scheduling or via the app’s track order | Time-sensitive needs or tight daily schedules | No preferred slot may result in delivery outside your ideal timeframe |
| Contactless Delivery | Selected during checkout or in delivery preferences | Health considerations or privacy preferences | Standard delivery may include attempted calls or in-person handoffs |
How to Add Delivery Instructions at Checkout
Adding clear delivery instructions at checkout reduces back-and-forth and helps drivers follow your exact request. Look for the instructions or notes field during the delivery step and keep details concise but specific.
Instead of broad phrases like “handle with care,” state what you want, such as “place milk in the fridge” or “leave at the back porch out of sight.” Specific guidance makes it easier for drivers to meet your expectations quickly.
Double-check the address and instruction box for typos before you place the order. A small mistake in the apartment number or unit can redirect your delivery and lead to unnecessary delays or failed attempts.
Using Delivery Instructions in the Walmart App
The Walmart app lets you add or update delivery instructions even after you place an order, as long as the order is still in transit. Open the app, go to Your Orders, and tap the order to reveal an Edit or Add Instructions option.
Some regions support real-time updates like “deliver between 4 and 6 PM” or “leave with neighbor,” which appear directly on the tracking screen. Use these options when your schedule is flexible or when you want to match a driver’s route efficiently.
If you need to change the method after the driver has started the final leg of delivery, update the instructions immediately. Even small changes, such as moving the drop-off point to a garage or side entrance, can prevent missed contacts and keep the package secure.
Special Handling and Location Instructions
For larger items or groceries, specific handling notes can protect fragile goods and ensure careful treatment. Phrases like “fragile, keep upright” or “place insulated bags in the shaded area” guide the driver without requiring extra calls.
If you want the carrier to leave the item at a visible location, such as a side door or behind a planter, spell out the exact spot. Pair location hints with landmarks, like “behind the blue recycling bin near the driveway,” to make identification quick and simple.
When safety or property access is a concern, note restrictions clearly. For example, “please do not block the driveway” or “use the side gate and close it behind you” help the driver respect your space while completing the delivery responsibly.
Delivery Window and Scheduling Preferences
Choosing a delivery window helps align the driver’s route with your availability, reducing the chance of missed visits. During scheduling, select a start and end time that works with your daily routine, such as late morning to early afternoon.
If you are not sure of exact times, opt for a broader window the system allows, like “between 2 PM and 7 PM.” Broader windows are often easier for drivers to group with nearby stops while still giving you flexibility.
Keep in mind that weather, traffic, and high order volume can shift actual arrival times slightly. Confirm delivery updates in the app and refresh the tracking page to see the most current status and any changes to timing or instructions.
Key Takeaways for Reliable Walmart Deliveries
- Add precise delivery instructions at checkout or in the app to guide the driver.
- Use the app to update instructions while the order is still in transit.
- Specify handling, location, and contactless preferences to match your needs.
- Choose a realistic delivery window and expect minor adjustments due to traffic or weather.
- Confirm updates in the tracking section and refresh for the latest status.
FAQ
Reader questions
Can I change delivery instructions after the order ships?
Yes, in most cases you can update delivery instructions through the Walmart app or by contacting customer support while the order is still in transit. Once the driver is out for delivery, changes may no longer be possible.
What happens if I mark leave at door but the driver tries to bring items inside?
Let the driver know immediately if the instruction is not being followed. For safety and clarity, you can also respecify “leave at door” in the app or by calling support to confirm the updated preference.
Will my delivery instructions override automated timing rules?
Specific instructions like “do not ring the bell” or “leave at side door” are usually respected, but strict time windows or carrier safety rules may still limit certain actions. Always include both timing and location details when possible.
How detailed should my delivery instructions be?
Provide just enough detail for the driver to locate and place the item safely, such as “behind the green trash can at the side gate” or “place on the back step, do not knock.” Clear, short notes work best.