The Roseville Water Department delivers reliable, high-quality drinking water to thousands of residents and businesses across Roseville. Our team manages everything from source water protection to meter reading and emergency repairs, ensuring safe water reaches every tap.
Below you can quickly compare service options, rates, and key program details at a glance, helping you understand how billing, maintenance responsibilities, and water usage categories are organized.
| Service Category | Residential | Small Business | Large Commercial / Industrial |
|---|---|---|---|
| Billing Cycle | Monthly | Monthly | Monthly or Quarterly |
| Typical Base Fee | Low fixed meter fee | Moderate meter fee | Custom meter and demand fees |
| Water Usage Tiers | 3 tiered rates based on CCF | 3 tiered rates with higher thresholds | Custom tiering and flat-rate options |
| Emergency After-Hours Support | 24/7 phone and dispatch | 24/7 phone and dispatch | 24/7 priority response |
| Backflow Prevention Requirements | Required for irrigation and certain indoor fixtures | Required; annual testing often needed | Mandatory program; certified tester required |
Water Quality and Treatment Processes
Source Water Protection
Roseville Water Department secures water from carefully managed sources and invests in watershed stewardship to reduce contamination risks before treatment begins. Source protection plans include monitoring for runoff, industrial discharges, and land-use changes that could affect raw water quality.
Treatment and Disinfection
At the plant, water undergoes coagulation, sedimentation, filtration, and precise disinfection to meet or exceed all state and federal drinking water standards. Continuous testing at multiple points ensures chlorine levels, pH, and turbidity remain within safe ranges.
Infrastructure and System Maintenance
Pipe Networks and Storage Facilities
The city maintains a vast network of mains, valves, and storage tanks designed to balance pressure, prevent stagnation, and support fire flow. Routine flushing, leak detection, and targeted replacements help minimize service disruptions.
Metering and Customer Service Technology
Advanced metering infrastructure supports accurate readings, reduces manual checks, and provides early alerts for abnormal usage or potential leaks. Online account tools, mobile-friendly bill pay, and usage dashboards make managing water service more convenient.
Sustainability and Conservation Programs
Efficiency Rebates and Outdoor Water Rules
Roseville promotes water efficiency through residential and business rebates on smart controllers, high-efficiency fixtures, and turf replacement programs. Seasonal watering schedules and clear guidelines help customers use less water while maintaining healthy landscapes.
Long-Term Resource Planning
Integrated water resource planning evaluates supply reliability, climate projections, and infrastructure needs so the community can adapt to drought, population growth, and regulatory changes. Public outreach and education support shared conservation goals.
Rates, Billing, and Account Management
Understanding Your Bill
Monthly bills show usage in CCF or gallons, tiered rate calculations, base fees, and any applicable charges for backflow devices or non-residential services. Detailed statements include payment due dates, late fee policies, and ways to set up autopay or request adjustments.
Community Resources and Next Steps
- Sign up for usage alerts and leak notifications through our online portal.
- Schedule a free water efficiency assessment for your home or business.
- Explore rebate eligibility for smart controllers, fixtures, and landscape changes.
- Review annual water quality reports and conservation updates at community meetings.
FAQ
Reader questions
How do I report a water leak or main break outside my property?
Call the 24/7 emergency line immediately; the dispatch team will log the location, prioritize safety, and send crews to isolate valves and repair the main as quickly as possible.
What should I do if my water bill seems unusually high?
Review your usage history in your online account, check for leaks by reading your meter, and contact customer service so we can verify your meter and service dates.
Are there special rules for irrigation and backflow prevention?
Yes, properties with irrigation systems typically need an approved backflow device and an annual test; rules vary by property type, and you should schedule tests through a certified professional.
Can I switch to a different rate plan or request bill adjustments for financial hardship?
Contact the billing office to discuss alternate rate structures, averaging options, or hardship programs; written requests and documentation may be required for adjustments.