Old Navy stores remain closed on Christmas Day, which means shoppers cannot visit physical locations to buy gifts or browse seasonal collections on that date. Online orders placed before cutoff times typically follow standard holiday shipping schedules, so delivery expectations shift during this period.
Below is a quick reference for how Old Navy adjusts its operations around Christmas, including store hours, support availability, and key timelines for orders and returns.
| Service Area | Regular Policy | Christmas Period Adjustment | Where to Confirm |
|---|---|---|---|
| Physical Store Hours | Varies by location | Closed on Christmas Day | Old Navy website store locator |
| Online Orders | Standard processing times | Potential delays around Dec 20-26 | Order status in your account |
| Customer Support | Phone, chat, and email available | Reduced hours on Christmas Day | Old Navy Support page |
| Returns and Exchanges | 14 days for most items | Extended windows sometimes offered after holidays | Receipt or order confirmation details |
Christmas Store Hours and Location Availability
Because Old Navy operates as part of a larger retail ecosystem, most mall and street locations follow the holiday hours set by property management and local labor agreements. This often results in closures on major family holidays.
How to Check Your Local Store
Use the store locator on the Old Navy website to see if your nearest location is marked as closed or operating with modified hours. Contact the store directly if you need real-time confirmation, as hours can change with short notice during peak seasons.
Online Shopping and Shipping During Christmas
Online shoppers can still place orders on Christmas Day, but processing and carrier pickups are reduced. If you are planning last-minute gifts, prioritize expedited checkout options and review estimated delivery dates carefully before confirming payment.
Key Dates to Watch
Note internal cutoff times for same-day or next-day processing, as these may move earlier during the holiday rush. Tracking updates may appear less frequently over the Christmas period, so slight delays do not always indicate a problem with your shipment.
Returns, Exchanges, and Refund Policies
Old Navy typically allows returns and exchanges within 14 days, but policies can be extended around holidays to give customers more flexibility. Keeping original packaging and tags increases the likelihood of a smooth return if you need to send an item back after Christmas.
Documentation Requirements
Have your order number or receipt ready, whether you are returning an item in person or starting a return online. Gift receipts simplify the process for recipients, and digital alternatives are available through your account dashboard if the paper copy is lost.
Planning Ahead for Future Holiday Seasons
Understanding how Old Navy operates around major holidays helps you make smarter timing decisions for gifts and personal shopping. Planning orders earlier in December and confirming policies in advance reduces stress and increases the likelihood of on-time delivery.
- Check store hours using the official locator before visiting locations near Christmas.
- Place online orders early to avoid last-minute shipping delays and stock issues.
- Review estimated delivery dates at checkout and select expedited options when available.
- Keep order confirmations and return documentation accessible for post-holiday needs.
- Monitor support channels for updates on processing and carrier operations during the holiday period.
FAQ
Reader questions
Will my online order placed on Christmas Day still arrive in time for the holidays?
Orders placed on Christmas Day may experience delays due to reduced carrier operations and fewer processing hours. Check the estimated delivery window at checkout and consider selecting expedited shipping if available to improve timing.
Can I pick up a gift in store on Christmas Day if I ordered online?
Most Old Navy stores are closed on Christmas Day, so in-store pickup is generally not available on that date. Select a nearby pickup location with later hours and choose a delivery date that aligns with when you plan to collect the item.
What should I do if my package does not arrive by the expected date?
First, review tracking details in your account for any updates or carrier exceptions. If the package is delayed due to holiday operations, contact Old Navy support for the latest information and possible resolution options.
Are returns accepted if I buy a gift in December and need to send it back in January?
Yes, returns and exchanges are typically accepted within an extended holiday window after Christmas. Verify current policies on the Old Navy website or through support, and keep all original packaging and tags to streamline the return.