Hanscombe House Surgery provides accessible, high quality primary care for its local community. The team combines clinical expertise with a patient centred approach to support everyday health needs and chronic condition management.
Located in a residential neighbourhood, the practice emphasises continuity of care and clear communication. This overview highlights the service model, appointment options, and safety protocols you can expect.
| Service Feature | Detail | Benefit | Contact |
|---|---|---|---|
| Care Model | General practice with multidisciplinary support | Coordinated management of acute and long term conditions | Phone and online booking available |
| Appointment Types | Face to face, video, and telephone consultations | Flexible access to suit different needs and preferences | Same day and routine slots offered |
| Extended Access | Early morning and evening appointments when available | Reduced disruption to work and family schedules | Check availability with reception |
| Safety Protocols | Triage, hygiene measures, and safe indoor flow | Lower risk of exposure and clear patient pathways | Staff follow current clinical guidelines |
Comprehensive Primary Care Services
General Practice and Continuity of Care
At Hanscombe House Surgery, registered patients benefit from a stable GP team. Consistency with the same clinician helps with accurate diagnosis, shared decision making, and trust over time.
Preventive Health and Health Checks
The practice runs structured health checks for blood pressure, cholesterol, and lifestyle risk. These proactive reviews can identify early signs of cardiovascular risk and support personalised prevention plans.
Chronic Disease Management
Long term conditions such as diabetes, asthma, and hypertension are actively monitored. Care plans include regular review appointments, clear medication guidance, and lifestyle support tailored to each person.
Appointment Booking and Accessibility
Booking Channels and Availability
You can book appointments online through the practice portal or by phone. The reception team can help find suitable slots, including urgent appointments when clinically appropriate.
Remote and In Person Options
Video and telephone consultations provide flexibility for patients who cannot attend in person. Face to face appointments remain available for examinations and when a physical assessment is required.
Clinical Services and Specialities
Minor Procedures and Wound Care
Minor procedures such as suture removal, joint injections, and wound management are performed by trained clinicians. These services support faster recovery and reduce the need for hospital referral when appropriate.
Vaccinations and Travel Health
Adult and childhood immunisations are delivered according to national schedules. The surgery also provides travel health advice, including malaria prevention and destination specific vaccinations.
Patient Experience and Safety
Feedback from registered patients highlights the friendly staff, clear explanations, and efficient handling of appointments. The practice adheres to strict safety standards, including infection control and clinical governance procedures.
- Register with a stable GP team for continuity of care
- Attend recommended health checks and chronic disease reviews
- Use online services for booking, messaging, and prescription requests
- Arrive prepared with medication lists and relevant test results
- Follow safety guidance, including mask use and symptom screening when requested
FAQ
Reader questions
How do I book a routine check up at Hanscombe House Surgery?
You can book a routine check up by using the online appointment portal on the practice website or by calling the reception team during opening hours. They will offer an appointment based on clinical need and availability.
Can I request a video consultation instead of attending in person?
Yes, video consultations are available for many routine and follow up appointments. You will need to register for the practice online services and use a compatible device with a stable internet connection.
What should I bring to an appointment at Hanscombe House Surgery?
Bring your identification, any relevant hospital letters or test results, and a current list of medications. Arriving early helps with check in and ensures enough time for a thorough consultation.
How are repeat prescriptions requested and delivered?
Repeat prescriptions can be ordered through the online portal, by post, or via the dedicated phone line. Electronic dispensing to a nominated pharmacy is usually completed within the standard processing timeframe.