Identity theft can create chaos in your taxes, credit scores, and financial records, so knowing how to contact IRS about identity theft quickly is essential. The IRS offers multiple channels, including phone, online tools, and written correspondence, to help you resolve fraudulent filings and secure your account.
This guide walks you through the most effective steps, the documentation you need, and what to expect at each stage when you contact IRS about identity theft.
| Contact Channel | When to Use | What to Bring | Typical Resolution Time |
|---|---|---|---|
| IRS Identity Protection Specialized Unit (IPSU) Phone | Suspected refund fraud, new account openings, urgent help | Taxpayer ID, proof of SSN impact, police report (if available) | Initial contact same day; case completion weeks |
| IRS Online Account (Secure Messaging) | Non-urgent updates, status checks, submitting documents | Digital copies of forms, correspondence, identity proofs | Messages reviewed within 5–10 business days |
| Mail Form 14039 with Supporting Docs | No internet access, legal advice, formal record | Completed Form 14039, notarized ID theft affidavit, photocopies | Longer processing, allow 4–8 weeks |
| Tax Professional or EA/CPA | Complex cases, need representation, audit support | Power of attorney, signed forms, full documentation | Varies by professional responsiveness |
Contact IRS About Identity Theft: Phone and IPSU Support
Calling the IRS Identity Protection Specialized Unit (IPSU) is often the fastest way to contact IRS about identity theft when you believe someone has filed a return using your SSN. IPSU agents can help secure your account, remove fraudulent filings, and issue transcripts that show the fraudulent activity.
Be ready with your taxpayer identification, detailed information about the suspected theft, and any police or FTC reports you have filed. Clear documentation reduces back-and-forth and speeds case resolution when you contact IRS about identity theft by phone.
IPSU staff can place account alerts, issue an IP PIN for future filings, and guide you through next steps if the thief has already accessed your refund or created new accounts in your name.
Contact IRS About Identity Theft Using Secure Online Messaging
If you prefer not to share sensitive information by phone, you can contact IRS about identity theft through the Secure Messaging feature in your IRS online account. This channel is ideal for non-urgent questions, uploading scanned documents, and tracking correspondence history.
Before you message, verify your identity through the IRS login process and include all relevant details such as the fraudulent return dates, types of fraud, and prior case numbers. Well-organized messages with clear dates and document references lead to quicker responses.
Keep copies of every message and any attachments, and note the date and time you sent each secure message in case you need to follow up or escalate the issue.
Contact IRS About Identity Theft by Mail with Form 14039
Some situations require you to contact IRS about identity theft by mail, especially when you lack reliable internet access or need a formal paper trail. Sending Form 14039 along with notarized affidavits and copies of relevant documents creates a documented record with the IRS.
Complete the form carefully, sign and date it, and include photocopies of supporting evidence while keeping originals for yourself. Send the package by certified mail with return receipt so you have proof that the IRS received your materials.
Because mail processing takes longer, follow up with a phone call to IPSU after a few weeks if you have not heard back, and always reference the date you mailed your submission.
Working with a Tax Professional to Contact IRS About Identity Theft
A qualified tax professional can act on your behalf to contact IRS about identity theft, manage communications, and navigate complex cases involving payroll, wages, or multiple years. They can file Form 14039, request an IP PIN, and represent you in audits or collection matters with a signed Form 2848.
Choose a professional who has experience with identity theft recoveries, understands IRS procedures, and provides clear documentation of every step they take. Confirm their credentials, fee structure, and how they will keep you informed throughout the process.
Even with representation, stay involved by reviewing correspondence, asking questions, and maintaining copies of every document related to the identity theft case.
Prevent Future Tax Identity Theft and Secure Your IRS Account
Reducing future risk is a critical part of learning how to contact IRS about identity theft and handling it effectively. An IP PIN adds a layer of security by requiring a unique number before someone can file a return using your SSN.
Monitoring your IRS online account regularly, enabling automatic account alerts, and freezing your credit at the major bureaus can stop new accounts from being opened in your name. Strong, unique passwords and two-factor authentication further protect your access to IRS systems.
Stay vigilant about phishing attempts and only share personal information through official IRS channels or verified representatives, especially when you contact IRS about identity theft.
Protect Your Tax Identity and Resolve IRS Issues Quickly
Knowing how to contact IRS about identity theft, which documents to provide, and how to follow up makes a significant difference in resolving fraudulent filings and protecting your refund. Quick action, organized records, and consistent use of official channels help you regain control and prevent future issues.
FAQ
Reader questions
What should I do if I receive a notice from the IRS about a suspicious return I did not file?
Follow the instructions in the notice, contact IPSU as soon as possible, and submit Form 14039 with supporting documents to report the fraudulent filing and request removal from your account.
Can I contact IRS about identity theft if I do not have a police report?
Yes, you can still report the theft; prepare a signed statement with detailed facts, include copies of tax records showing the fraudulent activity, and keep records of all communications with the IRS.
How do I contact IRS about identity theft if I am outside the United States?
Call the international number listed on the IRS contact page for your country or mail a completed Form 14039 with notarized documents to the address specified on the form, and include your phone number and time zone for follow-up.
Will placing a fraud alert with credit bureaus help when I contact IRS about identity theft?
Yes, a fraud alert adds friction to new account openings, supports your IRS claim, and is an important step alongside Form 14039, an IP PIN request, and continuous monitoring of your IRS online account.